The Claims Desk https://theclaimsdesk.co.uk Every penny you deserve Mon, 08 Jan 2018 15:40:06 +0000 en-GB hourly 1 122074122 Clearing the Cobwebs https://theclaimsdesk.co.uk/clearing-the-cobwebs/ https://theclaimsdesk.co.uk/clearing-the-cobwebs/#respond Mon, 08 Jan 2018 15:40:06 +0000 https://theclaimsdesk.co.uk/?p=1165 Why I Start the New Year in Kent I love a good book. I usually juggle three at a time, depending on what takes my fancy. That being said, it can be hard to find the time for a good read with the daily barrage of work and family life. It doesn’t stop me from ordering more books, though. […]

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Why I Start the New Year in Kent

new year in kent

I love a good book. I usually juggle three at a time, depending on what takes my fancy.

That being said, it can be hard to find the time for a good read with the daily barrage of work and family life.

It doesn’t stop me from ordering more books, though.

The shelves in our bedroom are visibly heaving under the weight of all the works I haven’t got round to yet.

“Someday,” I tell myself. “Someday.”

This is part of the reason our New Year holiday to Kent rejuvenates me. I get to look out on that vast, weather-washed coastline and read to my heart’s content.

This year, I brought Status Anxiety by Alain de Botton in my travel bag, and I must say it paired nicely with the scenery. Botton’s musings on materialism really struck home on that desolate, primordial beach. It’s a land that reminds you of just how little you need to find happiness.

We started holidaying in Kent six years ago.

Soli, our daughter Rosie and I drove down to the coast in my brand new car.

We rented a lovely little cottage right on the beach. Unbeknownst to us, a heavy winter storm was on its way there as well.

The wind nearly ripped the door off my car when I opened it, leaving a nasty dent.

We had a good time, regardless, weathering the storm with some card games, long walks and of course, more reading. Perhaps this was the weather checking my own materialism.

When I’m not reading, Soli and I will go out for long walks on the beachs wrapped up. We talk about our life together and watch the clouds roll in.

At one point, we saw what appeared to be a seriously determined woman taking a dip in the sea on New Years Day.

I guess that was her resolution, as it was freezing. Now Soli’s got it into her head to go for a swim, God help me.

This being a new year holiday, we also revisit our goal maps.

We plot out what we want to accomplish in the new year, both professionally and personally.

This has always kept Soli and I focused and on track. It’s worked remarkably well in the past. The Claims Desk has grown so much since I founded it fourteen years ago.

We plan to carry that momentum into 2018.

Soli has been sticking to her goal map, as well. Last January, I mentioned in this newsletter that she was starting her own special-needs consultancy, Yellow Sun.

As parents of a son with Attention Deficit Hyperactivity Disorder (ADHD), the issue of how to raise children with developmental needs has always been near to our hearts.

It can be very challenging for both children and parents to cope with these disabilities.

Yellow Sun aims to bring a little light into their lives.

I am happy to report that, at the end of last year, Yellow Sun launched its first digital training course for parents! It’s
a resource for education and classroom strategies for children with ADHD.

I couldn’t be prouder of Soli’s success.

As the year rolls onward, we’ll continue to map our way forward, from the windswept beaches of Kent to the cornerless estate of the internet.

So, dear reader, what are your goals this year?

I plan on ordering some new books.

steven lazarus

Steve Lazarus property claim

 

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2017: The Highs and The Lows https://theclaimsdesk.co.uk/2017-the-highs-and-the-lows/ https://theclaimsdesk.co.uk/2017-the-highs-and-the-lows/#respond Wed, 20 Dec 2017 11:41:42 +0000 https://theclaimsdesk.co.uk/?p=1159 May We Embrace Another Year, Ready for the Challenges and Joys… I don’t know about you, but I am totally amazed that 2017 slipped by so quickly. Time seems to fly by faster with each passing year. It’s been a hell of ride this year, with some highs and lows — the lows being two back operations in quick […]

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May We Embrace Another Year, Ready for the Challenges and Joys…

Property insurance expert

I don’t know about you, but I am totally amazed that 2017 slipped by so quickly. Time seems to fly by faster with
each passing year.

It’s been a hell of ride this year, with some highs and lows — the lows being two back operations in quick succession around Easter. I ended up in hospital for two weeks and am still recovering.

As a nation, we endured some incredible hardships that will leave their mark in the coming years.

In Westminster, a deranged lunatic killed five people and injured many when he took his truck onto the sidewalks with the sole intent to hurt innocents.

Two months later, another unimaginable tragedy occurred in Manchester, only the body count was larger and the target was primarily a group of young girls.

As a nation, we continue to heal.

Spending time with friends and family is like a healing balm upon the soul.

So, when I think of the highs of 2017, I think of some wonderful times spent with family and friends. We gather for the holidays, relax and bask in the warmth of each other’s company. In those moments, all feels right in the world.

We’ve also enjoyed the warm association of many treasured clients this year. The Claims Desk is now dealing with more claims than ever before, as we continue our partnership with our building repair network Sarrani.

We also took on our new Loss Assessor, Debbie Palfrey, who has proven to be a real asset to the business.

The  timing could not have been better, as she joined just as I was going under the surgeon’s knife.

Her help at that time was invaluable.

Now, as we approach Christmas and Hanukkah, our thoughts turn to spending time with our families, eating, drinking and merriment. It’s a lovely time of year, and I always look forward to sharing it with my wife, kids, parents and sister.

Once Christmas is over, my wife and I go down to the Kent coast for a few days to see in the new year. We spend time together, going for long walks on empty, cold, wind-swept beaches, which we love.

We been doing this for several years now, and find it really is a wonderful way to recharge and reset ourselves for the year ahead.

So what have been your highs and lows this year?

Whatever they are, I hope you take some happy memories with you into 2018.

It’s inevitable that good and bad things will happen to you in the coming year, but if you move forward with confidence, I have no shadow of a doubt that you can’t meet them. I love the teachings of the great Stoic philosophers, and as the great Marcus Aurelius said about change:

“Time is like a river made up of the events which happen, and a violent stream; for as soon as a thing has been seen, it is carried away, and another comes in its place, and this will be carried away too.”

May we all move forward into the new year in a spirit of optimism, regardless of the challenges we’re surely to face.

And may we all enjoy the warm embrace of our loved ones this holiday season.

Happy holidays!

Steve Lazarus property claim

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Guy Fawkes And Fireworks https://theclaimsdesk.co.uk/guy-fawkes-and-fireworks/ https://theclaimsdesk.co.uk/guy-fawkes-and-fireworks/#respond Wed, 01 Nov 2017 16:47:36 +0000 https://theclaimsdesk.co.uk/?p=1115 Let’s Relish the Lights and Sounds of Guy Fawkes this November — While Being Cautious… I don’t know about you, but I’ve always enjoyed fireworks. I remember when I was small and we used to celebrate Guy Fawkes Night at home in the garden, with my parents and sister. Traditionally, like many other households, we’d make as much fuss about the […]

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Let’s Relish the Lights and Sounds of Guy Fawkes this November — While Being Cautious…

guy fawkes london post

I don’t know about you, but I’ve always enjoyed fireworks. I remember when I was small and we used to celebrate Guy Fawkes Night at home in the garden, with my parents and sister.

Traditionally, like many other households, we’d make as much fuss about the food as the fireworks themselves.

Hot jacket potatoes, straight from the oven, baked beans, Vienna sausages and mugs of steaming tomato soup.

Takes me back to my childhood.

The fireworks you could do at home used to be awful and all very similar. But as children, we still found it rather thrilling to see Dad light the taper before dashing back to safety, anticipating the whizz and bang of another rocket or roman candle.

When our son David was very small, we used to take him to the local public firework display at the old Copthall Stadium. I remember one bitterly cold November evening, the display started with rousing classical music and a laser light show.

I could see his little face looking rather anxious.

Then the display started, and the noise was absolutely deafening. David was terrified and started to cry with fear and panic. I had to pick him up and run back with him to my parents’ flat about one mile away.

No wonder I have a bad back now!

For the last several years (now that our kids have grown up), we’ve had a small family firework ‘party’ at home. I am now the one lighting the taper and running for cover, whilst the garden fills with the smoke and smell of sulphur.

The neighbours’ dogs bark and howl, and you can hear the fire engines in the distance!

The best firework display I have ever seen live was on New Year’s Eve in London on the Thames a few years ago.

Simply breathtaking. The noise, the colour, the smell, the vibration — all were incredible.

Although I love a good firework show, you will appreciate — given my chosen career — that deep inside, I have an innate fear and concern for the damage fireworks can do.

guy fawkesI’ve seen so many fire-damaged properties over the years that I know full well the devastation a stray spark can cause. My wife, Suzanne, loves lighting candles around the house. They can look stunning and are very relaxing, too.

But when it’s time to go to bed, I check and double check that all candles are properly extinguished.

It’s just not worth taking a chance, and I can’t rest until I know all is safe.

I dealt with a claim, several years ago, for a well-known makeup artist, when her house was severely damaged by fire. It occurred when the sun’s rays were refracted (I like that word) through an ornamental glass ball on the table in her front room, causing the curtains to ignite.

My client and her young family were away at the time, fortunately, but the house was devastated.

It really doesn’t take much to suffer a life-changing moment when you least expect it.

So, I guess I have mixed feelings about fireworks. I appreciate the fun, joy and sheer thrill they can bring. But I am also wary of the damage and injury they can cause if not treated with the greatest respect.

Fortunately, my memories of Guy Fawkes Night are mostly happy ones.

I hope yours are too.

Light up the sky this November 5, but above all, keep safe.

Best wishes

 

 

 

 

 

Steve Lazarus property claim

P.S. With the days now ever shorter and evenings drawing in, the chances of you or someone you know being burglared are significantly increased. We are here for you should you need our help in making a claim as we know first hand just how stressful this experience can be.

But as Christmas approaches we are also very aware, that there are others who are far worse off than you or me. When its freezing cold and wet outside, the homeless folk have nowhere to go, and no one to share it with.

The loneliness can be unbearable at Christmas.

So for the rest of this year, if you refer a claim to us here at The Claims Desk, we promise to donate £26.08p to Crisis at Christmas.

Why such an odd amount?

Well it costs a mere £26.08 to reserve a place for someone at Crisis for Christmas. This provides much more than one Christmas dinner. It means that one homeless person will have three nutritious meals, as well as the chance to benefit from life-changing services.

This year Crisis at Christmas expects to welcome more than 4,700 guests over nine days. So even if you suffer some misfortune over the coming weeks, we can not only help you, but we promise that we will also be supporting this wonderful cause on your behalf, so everyone can truly benefit’.

If you have a claim or if you’d like to refer someone to me you can do so by emailing me at lazarus@theclaimsdesk.co.uk or you call me on 07782 195 455

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What to do when the muck hits the fan… https://theclaimsdesk.co.uk/what-to-do-when-the-muck-hits-the-fan/ https://theclaimsdesk.co.uk/what-to-do-when-the-muck-hits-the-fan/#respond Mon, 02 Oct 2017 10:12:39 +0000 https://theclaimsdesk.co.uk/?p=1106 I’m No J.K. Rowling, But I Am a Best-seller (thanks to you)… It’s been a massively busy month here at The Claims Desk, not only with new and existing claims, but much more besides… You may have seen recently that I relaunched my book, The Five Deadly Sins That Can Destroy Your Insurance Claim, and thanks to everyone, […]

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I’m No J.K. Rowling, But I Am a Best-seller (thanks to you)…

It’s been a massively busy month here at The Claims Desk, not only with new and existing claims, but much more besides…

You may have seen recently that I relaunched my book, The Five Deadly Sins That Can Destroy Your Insurance Claim, and thanks to everyone, it reached the dizzying heights of No. 1 on Amazon, in various categories in the
UK, USA and Australia.

I’m really extremely proud.

You can get your copy (if you haven’t already) here.

I’d love to get your comments. It was so nice to get lots of positive feedback. It makes all the effort worthwhile.

The main aim of what we do at TCD is to help our clients through a very tough and stressful time in their lives.

If we can get information out to you before the incident happens, you will be in a far better position to know what to expect and who you can trust (which is key) when the muck hits the fan.

That’s the main reason I wrote this book. 

Just so you know what we get up to, here are few of the different claims we have dealt with so far this year:

  • A large fire in a rented house in Harrow on behalf of the landlord.
  • An elderly lady who lost control of her car and drove through the rear wall of her house into her kitchen and dining room in Hendon.

Thankfully no one was hurt — apart from their pride.

We also helped with:

  • Various claims for water damage to houses and flats across the capital.
  • An explosion that demolished a house in Manchester.
  • A fire in a shop started by vandals in Liverpool.
  • Several thefts, including an inside job where tens thousands of pounds cash was stolen from a kebab manufacturer.
  • Many others. (Phew.)

So, now it’s time for a break, and as I write this, I’m getting ready (at least in my head) to go away with the lovely Mrs. Lazarus for a well-earned rest.

For two weeks, we will be in Rhodes.

I’ve never been before, and I have heard mixed reviews, so it will be interesting as we love the Greek islands and have visited several.

It’s just the two of us, and as usual, we’ve rented a villa up in the hills away from it all, so we can chill out and read loads.

I always find it’s a great time to generate lots of new ideas.

So many in fact that I have to write them all down and create a to-do list.

Most are terrible, but some I’ll take home and will come to life, whether at home or work.

I plan on sketching out my next book, which I’m really excited about. I won’t say too much now, but I’ll let you know how I get on in future newsletters.

The sun, pool and a few beers may get the better of me!

We also hire a car so we can explore, especially places where we haven’t been before. I can’t wait.

By the time you read this, summer will be well and truly over. The kids will be back in school, and we will be planning for Christmas.

The days, weeks and months just fly by so quickly.

Its so important to make the most of every day.

Until next time, here’s hoping you have a very peaceful October.

Very best wishes…

Steve Lazarus property claim

P.S. If you need help (or know someone who needs help) with your property insurance claim reach out to me ASAP by phone on 07782 195 455 or by email on info@theclaimsdesk.co.uk

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A Lovely Day of Cricket… https://theclaimsdesk.co.uk/lovely-day-cricket/ https://theclaimsdesk.co.uk/lovely-day-cricket/#respond Mon, 04 Sep 2017 11:45:36 +0000 https://theclaimsdesk.co.uk/?p=1098 As We Get Older, Time Feels Increasingly Important If you’re a regular reader, you probably know I’m a third-generation Tottenham supporter. My father has been a season ticket holder since he was a boy, and his father before him as well. Dad doesn’t come to as many matches now, being 83, but there’s one sports event […]

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As We Get Older, Time Feels Increasingly Important

Lords cricket match

If you’re a regular reader, you probably know I’m a third-generation Tottenham supporter. My father has been a season ticket holder since he was a boy, and his father before him as well. Dad doesn’t come to as many matches now, being 83, but there’s one sports event we still attend religiously every summer.

For the last 10 years, Dad and I have applied every year for tickets to Lord’s for the Test Match. It’s difficult sometimes, with his age and my work, but we always manage to get away. We prepare a hamper, take our seats in
the sun and spend the day there. A good time is had by all.

This year, we managed to get tickets to two matches: South Africa and the West Indies.

From our point of view, it’s nice to see fantastic sport, but as the years go by, it becomes more about quality time.

We don’t often get that opportunity, especially being so busy at work. I certainly value the principle of working hard and playing hard, and beyond that, I value time spent with family.

It’s especially important because my parents have been fantastic to me.

Mum and Dad are incredibly loving, both to me and my children — their grandchildren, of course.

They have both been a huge inspiration for their work in the community, as years ago they set up JAMI, a charity that supports those who suffer from mental illness. I have a huge amount of respect for them and all they have both achieved.

We’ll probably go every year, for as many years as we can. For now, he’s perfectly able to sit in the sun with me.

Normally we pack a hamper, but this year I ordered a luxury one to be collected on the day at Lords. It was stuffed
full of goodies, but it was so hot on the day, we didn’t feel like eating much.

Cricket is very much dependent on the weather, more so than football.

But that’s quite like life, isn’t it?

We are all susceptible to the weather of life. Events like storms happen without our control. There’s an element of luck to the circumstances we’re placed in.

That’s why I’m a firm believer in having the right insurance. You can’t adequately plan for everything that happens to you. The day before we went to Lords, the forecast was really miserable and it seemed the match could be rained off. Instead, it turned out to be the hottest day of the year, and we sizzled.

There would have been little way to plan for that.

The seats themselves were also a matter of luck. What if we hadn’t been able to get tickets? We’ve been lucky to get them every year, and even luckier that nothing has happened in 10 years to prevent us from going on our day.

I obviously deal a lot in insurance, and I see some downright unlucky things happen to good people. It’s quite a relief for them when they’re able to weather the storms of life because their bases are covered.

Have a lovely September!

Steve Lazarus property claim

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The Ultimate Success Secret – How things got personal… https://theclaimsdesk.co.uk/ultimate-success-secret-things-got-personal/ https://theclaimsdesk.co.uk/ultimate-success-secret-things-got-personal/#respond Tue, 01 Aug 2017 09:55:20 +0000 https://theclaimsdesk.co.uk/?p=1092 By nature, I’m quite a private person. It takes a lot for me to talk about my personal life openly, but certainly not with folks I don’t know all that well. Maybe it’s a bloke thing, or maybe it’s just me. Either way, I struggle with it. In fact, I often find it easier to write things […]

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By nature, I’m quite a private person. It takes a lot for me to talk about my personal life openly, but certainly not with folks I don’t know all that well. Maybe it’s a bloke thing, or maybe it’s just me. Either way, I struggle with it. In fact, I often find it easier to write things down like I am doing now.

Ultimate Success Secret

And so, when I was approached a little while ago to co-author a book with one of my all time favourite business marketing geniuses, Dan Kennedy, I jumped at the chance. The only problem was, the book was called ‘The Ultimate Success Secret’, and I didn’t have a clue what I could write about.

Now, I am not the sort of chap who values financial wealth and material things as ‘success’. I never have and never will, and so I had to come up with an idea that I thought would resonate with the reader. And so, one afternoon, while Soli (my wife) and I were away in Lanzarote, sitting round the pool chilling, the idea of what to write just jumped into my mind, as if by magic.

I dragged myself away from the pool, found the remains of a scrappy notebook I had with me, and began to scribble away furiously. It flowed so easily that I wrote it all in one sitting without getting up once. I must say I shocked myself and Soli. It was only afterward that I really understood why the words came so easily, and the answer is this:

The words I had written were my personal story.

They were key moments in my life that I had never really spoken about, and they just came tumbling out. It was as if I was in the right moment and the right place in my life to get the words down on paper.

The Ultimate Success Secret Book

The Ultimate Success Secret BookHowever, the title of the book is ‘The Ultimate Success Secret’, so I had to make sure that I wasn’t just waffling, but that my story was relevant to me and the readers who would pick up the book. I wanted them to get some real pearls of wisdom from it. Not only that, but I had to be true to Dan Kennedy and the other co-author and business guru David White.

The focus of the book is not so much on the thinking of successful people, but more attention is paid to their behaviour. It may have been easier to simply state what the secret is and write it down on a 3-by-5 card, but, simply put, it would not have the same effect. In fact, you may find that there are several secrets that you will unearth as you turn the pages.

However, the real benefit The Ultimate Success Secret is that if you take and implement just one idea (maybe the one handed down to me), you will see that by applying it to your life, your version of success will be closer than you think. If you are one of my regular readers, you will know I consume an awful lot of books, audio books, blogs and other content every day.

Research has shown that high achievers are ‘addicted’ to reading. They want to expand their mind.

My contribution to ‘The Ultimate Success Secret’ is part of my most personal story, and even as I write these words, I am a little anxious to know that by the time you read this, it will be out there forever. If my words resonate and can help any of you at all, I will be thrilled.

Best of all, I’ve decided to give the book away for free, because I know it will help you. You can get your free copy by visiting this page -> The Ultimate Success Secret or by visiting www.theclaimsdesk.co.uk/uss

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Hope Overcomes Despair From Manchester Bombing https://theclaimsdesk.co.uk/manchester-bombing/ https://theclaimsdesk.co.uk/manchester-bombing/#comments Mon, 03 Jul 2017 11:35:12 +0000 https://theclaimsdesk.co.uk/?p=1084 England’s Response to Hate Was a Wonder to Behold Steve’ Note: We create this newsletter with the help of an outside company, who helps us make content we hope is helpful and instructive. As part of that process, articles are prepared in advance. I wrote these thoughts the week of the Manchester bombing, though some […]

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England’s Response to Hate Was a Wonder to Behold

Manchester bombing

Steve’ Note: We create this newsletter with the help of an outside company, who helps us make content we hope is helpful and instructive. As part of that process, articles are prepared in advance. I wrote these thoughts the week of the Manchester bombing, though some time has passed, and other equally challenging disasters have came upon us, notably the Grenfell Tower fire, I hope it can serve in memoriam and tribute to the way our nation and the world came together after the tragedy.

This month’s article is a departure from past issues. If you read the newsletter regularly, you know I use it as an opportunity to openly discuss my life and business. At the time of writing, it doesn’t feel appropriate to do so. There are more important topics at the forefront of my mind.

It’s a difficult time to write, as it follows the horrendous terrorist bombing in Manchester. The coming weeks and months will be equally tough, if not more so. Words cannot express how terrible the last few days have been for the victims, their families and the country.

The Manchester bombing was depravity beyond belief.

While every terrorist act is heinous, this was particularly so because it targeted young girls. It’s times like these that our individual and collective mental toughness is tested. It’s a long road ahead for all involved, but I hope time will help us heal.

What we’ve seen in the moments and days since the incident have been wonderful to behold. There have been so many remarkable acts of generosity, from taxi drivers offering to ferry people safely away for free to a homeless
man cradling a dying person in his arms. The whole of Manchester has come together in a wonderful spirit of resilience and determination to not let these cruel, merciless terrorists destroy our lives.

We must try to find some crumbs of comfort in this nightmare, and there are some. From thousands gathered in Manchester Square to show solidarity with their brothers and sisters, to the tattoo artist who offered free tattoos of the Manchester bee for a €50 donation to the families and victims, there are rays of love.

The incident gives us better perspective; at least, it did for me.

If you read my past articles, you know I’ve had health problems in recent months. I spent more time in a hospital leading up to the Manchester bombing, taking injections in my spine to alleviate pain. We all have pain and suffering. But this tragedy pulls into frame that there are worse things going on right on our doorstep, and they can make or break us as a country.

This week, I’ve watched the power of hope and solidarity triumph over despair and tragedy in many ways. The road to full recovery is long, and we will continue to face hardships and evil in the world. But when the next trial comes, may we all remember that awful day in May, 2017, when 22 precious souls were snuffed out in their prime, and Britain responded with power, solidarity and hope.

 

 

 

 

 

Steve Lazarus property claim

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How my support network helped me get by… https://theclaimsdesk.co.uk/support-network/ https://theclaimsdesk.co.uk/support-network/#comments Fri, 02 Jun 2017 12:58:25 +0000 https://theclaimsdesk.co.uk/?p=1076 Another 10 days in hospital… After my first surgery, I recovered fairly well for two weeks. Then a lump developed on my back and I started to feel ill. I went to the hospital, and they told me I had a spinal fluid leak. I would need another surgery, followed by 10 days in the […]

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my support network

Another 10 days in hospital…

After my first surgery, I recovered fairly well for two weeks.

Then a lump developed on my back and I started to feel ill.

I went to the hospital, and they told me I had a spinal fluid leak. I would need another surgery, followed by 10 days in the hospital. I know there are far more interesting events happening in your life than my back problems.

But after my experience, I had some profound thoughts about the impact family, coworkers and the larger community can have in providing support. The first five days after the surgery were the hardest because I was on flat bed rest. I laid flat on my back without even a pillow, staring upward. The ceiling is only exciting for so long.

I know others are worse off, but it was still pretty unpleasant.

My family took long daily trips on public transport to visit and feed me. Trying to be fed while lying down is a real adventure. Ten days is a long time, but I managed to make it productive in a lot of ways. I was able to pass new instructions on to Debbie, who has settled in so well to our business.

family support networkOur building contract partner, Rachel, continued to superbly manage existing repair projects. I rested easier knowing my work was in such wonderful hands. I also listened to numerous audiobooks and podcasts on Audible because I didn’t want it to be wasted time. I love listening to entrepreneur and marketing success stories. Before I left, I had a kind of spiritual experience.

I shared my hospital room with an older man named John who suffers from Parkinson’s disease. His lovely family flew from Ireland to be with him. When he needed the toilet, they would help him get there. He usually couldn’t get his body to step off the bed and walk toward the toilet, which was only 10 steps away. But if they put their foot in front of his, his brain would recognize an obstacle and naturally try to step over it.

How amazing is that?

One night, he sat up in bed and made eye contact with me.

I knew he needed to go. I was off the five-day bed rest, so I hobbled over and gave it a go.

It took me a moment, but eventually I got the hang of it and was able to help him get there. It was emotional for two reasons: One, because I was able to help someone else after receiving so much support myself.

And two, because I realised that life really is about supporting others and being supported.

It’s true in family, work and life, and it was true that night in a hospital room for two ailing men. To close, I’d like to share with you some insights from Debbie, who’s adjusting from being a loss adjuster.

I asked her this question:

What are three things that shocked you since joining ‘the light side’?

This is what she said:

1. The failure of loss adjusters or claims staff to simply return calls.

2. The difficulty of making specific timed appointments to visit property.

3. How confrontational some loss adjusters are when dealing with claims.

Needless to say, she’s incredibly qualified to help us overcome these things.

I’m proud of what we do at The Claims Desk. I’ll continue to try every day to serve you better through dedicated teamwork. It’s my wife’s birthday as I write this, so I’d better go support her now.

Have a wonderful June!

Until next time,

 

 

 

 

 

Steve Lazarus property claim

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Business, beds, backs and birthdays… https://theclaimsdesk.co.uk/business-beds-backs-and-birthdays/ https://theclaimsdesk.co.uk/business-beds-backs-and-birthdays/#comments Wed, 03 May 2017 15:37:49 +0000 https://theclaimsdesk.co.uk/?p=1067 Spring: The Season of business growth and prosperity — and my bloody back! This spring has been as eventful as they come both personally and in business. In March, I had plenty of time for introspective thought, because I spent a week in the hospital recovering from back surgery. Recovery has been painful, but nothing compared to the agony I was […]

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Spring: The Season of business growth and prosperity — and my bloody back!

This spring has been as eventful as they come both personally and in business. In March, I had plenty of time for introspective thought, because I spent a week in the hospital recovering from back surgery. Recovery has been painful, but nothing compared to the agony I was in before.

While I was in the hospital bed, I didn’t neglect my business and spent a lot of time working. I have my Kindle Fire and mobile to thank for that.

My recovery continued at home and in the office, and now I feel excellent. I’ll say this:

Don’t let anybody tell you the NHS is rubbish.

I was looked after incredibly well by the amazing staff at the National Neurology and Neurosurgery hospital. I can’t think of a single bad note to make.

Spring is also exciting because it marks 13 years since I set up The Claims Desk.

I chose to quit my corporate job with a decent salary, pension and company car — a job I truly hated.

I set up business in the broom cupboard (literally) of a run down serviced office building with no natural light or ventilation, inhaling secondhand cigarette smoke all day.

That experience allowed us to scrape by on our own merit and build a property claims firm we’re truly proud of.

Our business has seen steady growth ever since. Our first quarter this year was the busiest ever in terms of new instructions. Fire, theft and flood claims from old and new clients in the residential and commercial property market have been pouring in.

We’re very proud of the fact that business has been growing steadily.

To further things, we’ve gone into partnership with Sarrani Ltd., a privately owned building repair network that enables us to offer a full project-managed, supervised and costed repair programme on all our building claims — all at zero cost to our clients.

It’s not just a perfect fit from a business standpoint.

Rachel Stockley, the founding Director of Sarrani, shares the same ethos we have at The Claims Desk. That ethos is
constructed around delivering superb service the first time, every time. We both live and breathe our jobs and hope our clients become raging fans and friends, as many of them do.

We’ve also taken on a senior loss assessor in our business, Debbie Palfrey, who has worked many years as a property insurance
loss adjustor. She’ll be incredibly useful, because her experience is in the profession we’re often at odds with. We
tell her she’s coming from the dark side into the light! Her professional style and culture are a perfect fit, and we’re
confident you will love Debbie — or Debs, as she likes to be called.

She’s here to help us achieve our vision, which is to be the first and only loss assessors anyone will want on their side, because they will know that we understand their plight. That’s all too often missed by insurance companies.

Everything feels on the up, but it would be difficult to feel pessimistic anyway with the days getting longer and warmer like they are. The ponds around here are full of frogspawn, and my wife, Soli, has filled our garden with colourful flowers.

Oh, and I nearly forgot — it’s birthday season at the Lazarus home! My wife Soli’s birthday is 26 April, my daughter, Rosie’s, is May 1st, mine is May 2nd, and my son, David’s, is on May 4th (known to many as Star Wars Day — ‘May the Fourth Be With You’.)

With all the gift-buying that goes on, it’s almost as expensive a season as Christmas 🙂

I hope you all had a happy Easter, Passover or anything else you celebrate.

I hope to speak to all of you very soon!

Steve Lazarus property claim

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Explosions and Burst Pipes Remind Us to Be Prepared https://theclaimsdesk.co.uk/explosions-and-burst-pipes-remind-us-to-be-prepared/ https://theclaimsdesk.co.uk/explosions-and-burst-pipes-remind-us-to-be-prepared/#comments Wed, 05 Apr 2017 11:12:59 +0000 https://theclaimsdesk.co.uk/?p=1024 A String of Freak Accidents… Earlier this year, I was driving home after investigating a claim in Manchester with my wife. We stopped off at a service station for coffee and a comfort break. As I tried to stand, my back seized up and I couldn’t move. Something was horribly wrong, and I was in absolute agony. Somehow, I straightened it […]

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A String of Freak Accidents…

be prepared

Earlier this year, I was driving home after investigating a claim in Manchester with my wife. We stopped off at a service station for coffee and a comfort break. As I tried to stand, my back seized up and I couldn’t move. Something was horribly wrong, and I was in absolute agony.

Somehow, I straightened it up and got back in the car, and we made it home. We spent the next few weeks seeing doctors and specialists, until a scan revealed that I had a cyst on my spine that was pressing on a major nerve in my back. That explains why it was so painful — I couldn’t lie down, sit down, or stand without feeling the pain.

It also reduced my mobility — all the way down my leg and to my feet. We planned for surgery to remove the cyst, which happened last month. It was painful and expensive, but I hope to make a full recovery. The experience put me in a place I’m not usually in myself, but one I deal with all the time – as a claimant. It’s not quite the same, but it all has to do with sorting through the fine print, which is my professional specialty.

It’s been good to be reminded what it’s like to be on this side of things. When I’m working with people who are filing property claims, they’re often in desperate need. It reminds me to pursue these claims with vigour and intensity, because the stakes are often high. We’ve had several such cases this year. Many of you will be aware that there were several major floods due to burst Thames Water mains, which turned roads and parts of London into raging torrents. We were instructed by two clients to present their claims to Thames Water. One was a wellestablished
antique shop in Islington; the other, a ladies fashion boutique in Putney. 

Another unusual claim we have been instructed on happened in January in Manchester. It seems the occupant of a house tampered with a gas main that caused a massive explosion, which led to two houses being totally demolished. Our client’s house was the next one still standing, but had suffered badly from the percussion damage,
with cracks throughout the property.

Every room will need fixing, and the roof will need to be replaced. On top of that, there are losses in rent because the tenants of the home had to move out immediately.

Both of those incidents were completely unexpected. It pays to be on the lookout for freak accidents like those — and to be prepared when they come. The same is true for my back situation. Of course I cannot prevent cysts from forming on my spine, but with the right support network around me (and of course, decent insurance), I was
prepared to deal with what life had to throw at me.

This is what we provide all our clients — a support network!

If you have a claim of you think might have grounds for a property claim we should talk.

Call me on 07782 195 455 or fill out the form here.

I’d like to thank all of my clients, colleagues, friends and family for being so supportive with all your lovely and kind wishes. I can assure you they are appreciated. It was a tough time, and a learning experience that will help me be of even greater service to all our wonderful clients.

Wishing you the happiest of Aprils!

 

 

 

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