Let’s Celebrate This Scepter’d Isle

April and May have been chock-full of events worth celebrating! One of the most exciting events in April was the 400th anniversary of Shakespeare’s death, which just took place on the 23rd. In his play, Richard II, Shakespeare eulogized about “this scepter’d isle”....

A Tale of Three Customer Service Experiences

As I sometimes do in these newsletter articles, I’m going to share some customer service incidents that I recently experienced. As business people, it’s crucial for all of us to treat our customers right, but this fact can get lost in the shuffle of everyday business....

WHY WE DO What We Do

Putting aside the motivation of money, why do you do what you do every day? Is what you do your passion in life? Are you looking to leave a legacy? Do you want to help or support your community and those who are less fortunate? I urge you to ponder the bigger reasons...
NEW YEAR, New Beginnings

NEW YEAR, New Beginnings

In this new year, we’ve already experienced several bittersweet moments. Some things are ending, and some things are just beginning. I’m seeing it in my personal life. My father’s 80th birthday is this month — February 22, specifically. My wife and I are spending a...